Filter delivered in secured wrapping. Repeated purchase of the filter.
Positives: fast communication and reasonably priced products. Installation was fixed rather quickly despite covid-19 restrictions. The water filter seems to work well. Taste wise, maybe slightly better.
Reason for 1 star:
Installer seemed like a good fella. But I think there was just unlucky lapses. 1st: he fixed hot and cold water pipes wrongly. He came back immediately the next day to fix it though. But the main problem was that the tube that led to the water filter was not secured tightly. It came off in the middle of the night after he came to fix the 2 hot/cold water tubes... And my whole kitchen was flooded when we discovered in the morning. My wooden cabinets soaked the water and are spoiled. My home does not have any excessive pressure. When I fit the tube back myself, it went in easily and I had to tighten quite a lot... Which means it was loose in the 1st place.
They came down and apologised and gave 2 free filters but declined to accept costs to replace my destroyed wooden cabinets.
Bad luck for me... That this is during mothers day too.
dear kelly, we are fully understanding your concerns. we have highlighted this to our vendor to ensure that, the fitting & tube hose is secure & firmly locked and no leaking before they leave the premise. unfortunately, this accident happened 2 days later, we've taken the immediate action to assist you and we are sincere apologies for this inconvenience caused and as a goodwill basis, we've rebated you with additional filters candle. We have implemented the SOP to prevent similar accidents and minimized the risk of water leaking. we are sorry and apologies for this inconvenience caused
Very fast delivery, quality is good. Easy to use too. How about some loyalty discount for long time users like me. haha
easy to install and clean. replace used cartridge needs some strength though. perhaps a tool kit to hold base and release cap of filter assembly be made to assist cartridge replacement would be good.